Customer service in the B2C domain has gone through a “rollercoaster” wave since the end of the global pandemic. 72% of customers plan to remain loyal to brands that provide fast and exceptional customer service. 78% of customer service agents find it challenging to balance between speed and quality of service. This has increased from […]
Remember the famous Apple tagline – ‘Think Different.’? Well, it turns out that thinking differently and innovating is still crucial for a company’s survival and success. All disruptive companies – be it Apple, Google, Amazon, or Airbnb are examples of companies that dared to think differently and innovate. In today’s rapidly evolving business landscape, fostering […]
Successfully building a digital transformation strategy and implementing and executing it can get extremely challenging. Especially for organizations that have accumulated generations of technologies, the path to successful business transformation is laden with obstacles that hinder outcomes. If you want to set the right foot forward, you need to identify the right opportunities, develop the […]
Recent years have seen the complete digital transformation of the modern workplace. A Foundry study found that 93% of companies have (or planning to) adopt a digital-first business strategy. As more companies embrace hybrid working environments, they need innovative technology to align communication between in-office and remote workers. A recent Microsoft study found that 43% […]
Businesses across sectors have long been leveraging technologies like automation to enhance workforce productivity, improve system efficiency, and drive better business results. Yet, when it comes to accelerating the decision-making process, many hit a roadblock. Given the sheer pace of change, making quick and effective decisions requires organizations to look beyond automation and open doors […]
In today’s fast-paced global business environment, process automation has become the need of the hour. Automation, when paired with advanced technologies like artificial intelligence, machine learning, and robotics, can play a vital role in transforming businesses and delivering best-in-class products and services to end customers. Yet, the dependence on legacy systems and manual efforts makes […]
