Gen AI Initiatives Done Right with the Right Co-Pilot and App Integrations
By Apratim Ghosh
26th September, 2024
Generative AI
Copilot
business transformation
App Integrations
In recent years, enterprises have adopted Gen AI faster than other technologies.
According to McKinsey’s Global survey on AI, 65% of enterprises regularly use Gen AI in marketing and sales, product development, and IT functions like the IT help desk. It’s helping enterprises automate and streamline processes, improve employee productivity, focus more on innovation, and gain a competitive edge in the market.
Despite the clear benefits and the desire to build more Gen AI applications, enterprises are unable to make substantial progress. They need to provide all the enterprise data to help Gen AI generate accurate and desirable outcomes.
Enterprises face a significant challenge in consolidating the vast amounts of data they collect and store across various platforms because of data silos. This poses a major challenge when launching new Gen AI projects.
For example, Gen AI can transform processes and automate workflows by understanding the existing processes and operations. However, without access to enterprise data or an understanding of the business, it cannot personalize customer interactions, predict trends, automate tasks, or make data-driven decisions. Without holistic and accurate data, the enterprise could be staring at just another Gen AI or automation tool generating results without any context or relevance.
To make the most out of Gen AI, enterprises must eliminate data silos.
That’s where Microsoft Copilot comes in.
How Microsoft Copilot Can Eliminate Data Silos and Help Launch Gen AI Initiatives
Microsoft Copilot is an AI-powered assistant designed to streamline daily tasks. You can integrate it with Microsoft 365 suite to summarize information, retrieve documents, translate text into various languages, and make business predictions based on the available enterprise data.
Here are a few ways in which enterprises can use Microsoft Copilot for eliminating data silos and launching new Gen AI initiatives.
- Build custom apps: Enterprises can build custom Copilot apps from scratch. The advantage is it gives enterprises complete control over language models, AI orchestration, and data processing. They can build complex AI products like customer service chatbots, virtual assistants, games, or tailored solutions to meet specific business needs. Alternatively, enterprises can also use Copilot extensions and plugins to harness their existing capabilities and for limited customization. The aim is to help enterprises embrace Gen AI and make it a part of their workflows and processes to improve processes and ignite innovation.
- Improve data access: As discussed in the beginning, data silos act as an impediment for enterprises that want to develop new Gen AI initiatives or just make data-driven decisions. Microsoft 365 offers 100+ Microsoft Graph Connectors that help enterprises connect with Microsoft and non-Microsoft services. These connectors can connect with all enterprise applications, on-premise and cloud services, Enterprise Resource Planning (ERP) systems, Customer Relationship Management (CRM) systems, line-of-business applications (LOB), and several other third-party applications. This improves Copilot’s capabilities to eliminate data silos and create a unified interface for authorized users to access information. It bridges the gap between disparate data sources and provides a single source of truth that helps users make data-driven decisions.
- Enhance productivity: Integrating enterprise data and applications with Copilot can significantly boost employee productivity. Employees can easily retrieve information from various sources, perform complex tasks, and make data-driven decisions more efficiently. This easy access to a single data source saves employees time gathering data from different sources. For example, instead of switching between various platforms to retrieve customer information, the customer service team can use Copilot to collect information in a centralized location and resolve issues faster. Similarly, Copilot’s extensions can help the sales team gather customer information from CRM, ERP, and marketing automation systems without leaving the workflow. It saves their time and improves efficiency.
- Scale AI initiatives: With Gen AI tools like ChatGPT revolutionizing how businesses function, this is the right time for enterprises to leverage Copilot to launch more Gen AI initiatives. Copilot can help enterprises scale and launch more advanced AI initiatives. They can use it to train AI models on enterprise data to generate more accurate and relevant outcomes, develop workflows that automate complex processes, and create personalized AI assistants for various departments within the enterprise.
How Can InovarTech Help Enterprises Launch Successful Gen AI Initiatives with Microsoft Copilot
Unless enterprises don’t take the right step to eliminate data silos, they are going to be bogged down by operational inefficiencies and lack of growth due to challenges in implementing Gen AI initiatives.
That’s why Microsoft Copilot is vital for business. It can act as a catalyst that helps enterprises transform their businesses, streamline operations, and improve productivity.
If you want to supercharge your business with Copilot solutions, look no further.
Our team at InovarTech can be your partner on this journey. We understand the complex enterprise landscape and know how to integrate Copilot seamlessly with your business operations. We can help you with:
- Integrating business operations with advanced Copilot services to improve productivity and operational efficiency.
- Streamlining operations across SAP, ServiceNow, Salesforce, Azure, and custom applications by optimizing data discovery and improving collaboration.
- Improving team efficiency by automating repetitive tasks and enabling teams to focus on making better decisions and providing a memorable customer experience using a comprehensive knowledge base.
- Scaling and securing AI orchestration to prevent data breaches and increase compliance.
For more information on how we can help you get kickstarted with Gen AI initiatives, contact us.
