Tag: Digital Transformation Solutions

Successfully building a digital transformation strategy and implementing and executing it can get extremely challenging. Especially for organizations that have accumulated generations of technologies, the path to successful business transformation is laden with obstacles that hinder outcomes. If you want to set the right foot forward, you need to identify the right opportunities, develop the right strategies, and invest in the right tools. 

Learn how an implementation partner like InovarTech can build custom plugins for Copilot Teams and Copilot Studio, enabling your business to be more agile, responsive, and competitive.

Unleashing Productivity with Copilot

As advancements in artificial intelligence surge, tools like Copilot Teams and Copilot Studio are unleashing the next level of productivity. Built with large language models and armed with various automation capabilities, Copilot seamlessly works along several everyday tools to make humans more productive, efficient, and creative. 

From senior leaders to marketing professionals, frontline agents to shop floor workers, Copilot offers features that streamline tasks, automate workflows, and enhance collaboration. Employees across the organization can use Copilot to unlock productivity and creativity and adapt to the ever-changing business landscape. 

Here are some ways organizations can exploit the capabilities of Copilot: 

• Customer service agents can use Copilot to automate responses and provide instant and around-the-clock customer support. 
• Team leaders can use Copilot to summarize meeting discussion points and allocate responsibilities accordingly. 
• Sales teams can embrace Copilot to integrate sales insights into their workflow, personalize content, and close more deals. 

• Financial analysts can leverage the power of Copilot to automate data analysis and analyze critical market information in minutes. 
• Copilot can enable HR teams to streamline benefits and compensation or even gather and act on employee feedback and increase engagement
• Marketing teams can use Copilot to understand market sentiment and curate proposals catering to customers’ pulse. 

• Risk management teams can use Copilot to analyze large datasets, predict potential risks, and pivot as necessary. 
• Copilot can deliver much-needed coding assistance to programmers, reducing time spent on routine tasks and focusing on solving bigger problems and driving innovation. 

Tailoring Copilot Experiences with InovarTech

The right team of strategists, designers, and developers can enable organizations to transform business capabilities into consumable services and applications that users love to use. Such a team can help build and execute a digital-first strategy and enable organizations to implement and extend modern tools to accelerate your growth. 

When it comes to making the most of Copilot, the right partner can help customize features or tailor the overall experience using Copilot Studio. Built on the foundations of leading conversational AI technologies and interoperable with Azure AI Studio, the partner can customize Copilot by building custom plugins to tailor responses to common scenarios and enable greater control and efficiency. They can also help create your own Copilots and GPTs incorporating your data and enabling engaging interactions.

Here’s how a partner like InovarTech can enable business transformation with the power of Copilot Teams and Copilot Studio: 

• Automate Common Workflows: Using the power of Copilot Studio, InovarTech teams can help you navigate the intricacies of your day-to-day processes. We can streamline complex business tasks through intelligent automation, such as submitting expenses, onboarding employees, managing leaves, etc. 
• Tailor Conversations: For users who need to send out specific responses, a partner can help design tailored conversations. For instance, they can enable sales teams to send out the right response when they receive customer sales inquiries. 
• Summarize Meetings: The right partner can help unlock high workforce productivity levels with Copilot in Teams and enable teams to engage in effective meetings. Custom plugins can help you summarize key discussion points, suggest action items, and allocate the next steps to appropriate members. 
• Customize Prompts: Several important discussions happen during meetings that must be referred to for future steps. An expert implementation partner can help you get the insight you need from important discussions. From disagreements to follow-up questions, different perspectives, action items, and more. They can customize Teams prompts, allowing you to wrap up meetings with clear next steps. 
• Uncover Answers: Copilot doesn’t just help automate tasks or curate summaries. The right partner can help direct your Copilot to multiple data sources, including external websites and internal knowledge bases, so you can get answers to questions in minutes. For instance, customer service agents can enter questions on SharePoint and have Copilot generate instant answers, help, and guidance from different SharePoint sites. 
• Manage Integrations: A partner can help extend Copilot capabilities to other apps and systems within our business. Using plugins and custom extensions, they can enable your Copilot to access and use third-party data from apps such as Jira, Dynamics 365, Bing Web Search, SAP, ServiceNow, Box, and more. Based on your requirements, the partner can enable, disable, assign, block, or remove plugins for Copilot while ensuring the highest level of data privacy.

Copilot Use Cases

Copilot can be used by different teams to meet different requirements; here are some popular use cases: 

• Use copilot as your personal assistant to create emails, summarize meetings, and generate a list of action items.  
• Have Copilot analyze a particular data set and build intuitive visualizations from the data via a simple prompt. 
• Leverage Copilot to find information from existing documents or the web and prepare a synopsis for quicker understanding. 
• Make Copilot your hub for all work by integrating it with existing tools and act on real-time data. 

As businesses look to better compete in a volatile and highly competitive world, Copilot paves the way for high levels of productivity and efficiency. Reimagine your current digital technology landscape with Copilot-enabled solutions that will take your business to the next level. Whether you’re looking for end-to-end Copilot implementation or a custom agile solution for a particular use case, our team of experts and long-standing experience in transforming businesses from legacy to modern can make you stay relevant for generations to come. 

Partner with us to: 

• Solve complex problems using the power of Copilot
• Integrate Copilot with the apps you use to run your business 
• Get a comprehensive view of data across the enterprise 
• Create a unified user experience and enable a single source of truth

In today’s fast-paced global business environment, process automation has become the need of the hour. Automation, when paired with advanced technologies like artificial intelligence, machine learning, and robotics, can play a vital role in transforming businesses and delivering best-in-class products and services to end customers. 

Yet, the dependence on legacy systems and manual efforts makes it difficult for organizations to keep up with changing business needs and market fluctuations. Read on to learn more about the challenges organizations face in their day-to-day operations and how Power Apps helps overcome them via intelligent automation. 

Common Business Challenges

As businesses look to compete in today’s volatile business environment, they come face-to-face with many challenges that restrict them from achieving their goals.  

• Legacy systems: Most organizations continue to operate on a foundation of rigid, inflexible, and unsecured legacy systems. Built using proprietary technologies and offering a rather poor user experience, these systems are complex, and costly to maintain and dilute productivity. They also restrict the organization’s ability to respond to changing market conditions. It is estimated that at least $1.14 trillion is spent on the maintenance of legacy systems.
• Restricted data sharing: When teams work in silos and rely on systems that are poorly integrated, there is restricted data sharing. Outdated technology makes these systems incompatible with newer systems, resulting in poor decision-making. 
• Manual efforts: Despite the emergence of automation technologies, the manual overload on the modern workforce is substantial. Employees who are compelled to do most of their tasks manually face several issues, including poor morale, excessive burnout, and the inability to meet business objectives on time. Large financial institutions incur costs upward of $500 million a year by relying on manual customer due diligence processes.
• Over-dependence on IT teams: As technology gets increasingly integrated into the day-to-day workings of any business, there is also an over-dependence on IT teams. From addressing minor user experience issues to building new apps, solving integration problems, system failures, data loss, and more, today’s IT teams are overburdened with several competing priorities, leaving no time for strategic IT work. 
• Poor collaboration: With the hybrid work model here to stay, many businesses continue to face challenges in driving effective collaboration. With employees using different tools and working from different time zones, working together on projects and resolving issues in real time doesn’t come easy. According to a recent study, 86% of employees cite the lack of effective communication and collaboration as the main cause of workplace failure. 

The Business Case for PowerApps

Automation seems to be the first solution organizations embrace to solve business problems, streamline processes, and enhance decision-making. But in today’s era of volatility and change, simple automation tools are not enough. These tools need to be combined with advanced AI and ML technologies to deliver true business value. 

Microsoft Power Apps empowers users to build and leverage apps using the power of AI. As an intelligent automation tool, it allows users to make use of low-code/no-code capabilities and build the apps they need, regardless of their coding capability. By enabling organizations of all types and sizes to quickly build custom applications, Power Apps aids in the automation of workflows, driving high levels of agility, efficiency, and innovation in a fast-paced digital environment. 

Power Apps’ AI-enabled development, low-code capabilities, and enterprise-grade governance allow organizations to: 

• Simplify development and integration using trusted tools, extend app capabilities to specific tasks and roles, and reduce application development costs by 45%. For example, HR teams can build apps to get real-time visibility into employee data across training, leaves, and attendance, skills, and more. 
• Automate complex processes using the power of AI and have Copilot design the app they need. For example, finance teams can curate apps to digitize physical documents, automate the KYC process, and onboard customers quickly and more efficiently. 
• Improve workforce productivity via streamlined processes and improve business outcomes, resulting in business benefits of over $14.25 million. For instance, operations teams can use Power Apps to count objects in a warehouse or receive AI-powered insights into real-time inventory. 
• Ensure secure data sharing by making the most of advanced security and compliance capabilities. For instance, sales and marketing teams can connect disparate systems and share critical information about customers as they progress through the sales funnel. 

Streamlining Power Apps Implementation – The Role of a Partner 

Power Apps can help overcome many of the challenges organizations face daily. However, like any other technology implementation, there are many things to keep in mind while embracing Power Apps: 

• As a cloud-native system, Power Apps requires organizations to have some level of cloud maturity. Those not completely cloud-based are likely to have a few hurdles in realizing its full potential. 
• Power Apps’ ease of use puts the governance and scalability of the apps built by citizen developers a major issue. While this might not be an issue for small or localized implementations, the consequences might be far-reaching for enterprise-wide rollouts. 
• Licensing is another issue that comes with adopting Power Apps. Since the costs of embracing Power Apps depend on several factors like team size, existing Office 365 licenses, and capabilities, most organizations struggle with choosing the right plan. 
• Configuring Power Apps and ensuring they meet necessary functionality, performance, and availability requirements is another challenge that organizations face. 
• When employees who have created apps using Power Apps leave the organization, maintaining and managing these apps becomes difficult. 
• While building apps, existing data sources are completely exposed to citizen developers, which increases the risk of data theft, misuse, or breach. 

Successful Power Apps adoption requires the right approach and skill sets. A qualified partner can streamline the implementation process, allowing for long-term business benefits. 

With a Power Apps partner in tow, organizations can: 

• Undergo a detailed discovery session, understand the business case for Power Apps implementation, and address their immediate pain points, both from an IT and business perspective. 
• Get a detailed roadmap on how best to maximize value from Power Apps implementation and accentuate enterprise-level delivery. 
• Make the right decisions on which users can build apps to minimize the risks of shadow IT and data misuse. 
• Build a robust data security strategy, ensuring data is always encrypted and only accessed via strong access control mechanisms. 
• Understand and resolve larger business problems via comprehensive process automation, the integration of data-driven decision systems, and the adoption of collaborated enterprise analytics. 
• Achieve economies of scale via well-planned integration of Power Apps with various existing enterprise applications. 
• Get much-needed assistance on a Power Apps licensing model that makes the most sense for their users and business use case. 

As businesses drive efforts in enabling intelligent automation across various processes, Power Apps paves the way for high levels of efficiency, reliability, and agility. Although Power Apps allows organizations to solve business problems, streamline processes, automate tasks, and enhance decision-making, an implementation partner can provide vital guidance and tips for the best results. 

Learn how InovarTech can help you create true business value with automation!   

Digital transformation is not just a technological upgrade but a holistic rethinking of how a business operates, interacts with customers, and remains competitive in the digital age. It requires strategic planning, investment, and a commitment to ongoing adaptation and improvement.  

A study by Gartner reveals that 91% of businesses are involved in digital initiatives, with 87% of senior business leaders saying digitalization must be a priority for all organizations. (1)   

People can interpret the term digital transformation in many ways. It basically means bringing technological capabilities to a process or an entire organization for competitive advantage, improved customer experience and lower operational costs. Artificial intelligence, cloud computing, the Internet of Things (IoT), and data analytics are some technologies used when adopting digital transformation initiatives.  

Digital transformation needs consistent long-term efforts to completely transform organizational operations, address improvement areas and upgrade tech capabilities.  

It correlates largely with the terms digitization and digitalization:    

The Gartner IT Glossary describes digitization as changing from analog to digital form, also known as digital enablement. In other words, digitization takes an analog operation and changes it to a digital format without any different-in-kind changes to the process itself.  

Transforming all manual data into digital data to eliminate paperwork, conveniently store data, and reduce human errors is called digitization. Tasks such as scanning financial records and storing them as PDFs on a computer or cloud server are digitization.  

The Gartner IT Glossary explains digitalization as using digital technologies to change a business model and provide new revenue and value-producing opportunities; it can be defined as moving to a digital business.  

Digitalization means automating business operations to enhance efficiency and profitability. For instance, incorporating intelligent process automation to improve tracking, communication, and version control of creative projects is an example of digitalization. It involves a fundamental re-evaluation and restructuring of how you conduct your business, which includes digitization and digitalization.  

Expanding on the role of automation in digitalization, Georg Tacke, CEO and Annette Ehrhardt, Global Head of Communications and Marketing Senior Director at Simon-Kutcher & Partners, believe “Digitalization increases process efficiency and enhances data transparency along with giving your top line a boost. If a company operates an online platform, then the company may already be 80 percent digitalized. It gives way for increased efficiency and customer value by remaining 20 per cent of the way.”   

HOW IS DIGITAL TRANSFORMATION DIFFERENT FROM DIGITALIZATION?  

Digitalization and digital transformation are two different concepts. An organization can carry out digitalization projects that involve automating processes and using digital tools.  

However, digital transformation is not a project to be undertaken in isolation. It is a customer-focused strategic plan that requires an organization-wide change and the implementation of digital technologies.  

Digital transformation comprises several digitalization initiatives, but leaders and company executives are under the false impression that digital transformation only involves digitalization. It is a grave strategic mistake on their part.  

Digital transformation is a complex process that changes how an organization operates. It involves developing a change mindset and making transformation a core competency as the enterprise becomes customer-driven end-to-end. This agility is essential for ongoing digitalization initiatives but should not be confused with them.  

Each stage of the process, from digitization to digitalization and digital transformation, is necessary but insufficient for the next level of the rewiring process. Understanding the distinction between these terms is crucial for organizations that want to embrace digital transformation and thrive in the digital age.  

Now that we have clearly defined each of these definitions. Let us look at some of the capabilities we must tap into for a successful digital transformation:   

• Strategy Development – A well-defined strategy is the first step to enhance overall business value. Specific areas for transformation must be looked into by companies, namely customer experience, processes, or functions that generate significant value for the business. Organizations must adopt a roadmap-driven strategy outlining the solutions and resources needed to deliver change to specific domains. 

• Expertise – A knowledgeable and expert team makes the digital transformation process a worthwhile investment for your organization. Hiring and retaining digital talent is crucial. Employees within the organization must possess the skills and knowledge to leverage digital technologies. Training and upskilling programs can help these bridge skill gaps. The collaborative approach from digital talent and business professionals gives way to a successful digital transformation journey.  

To learn more about Digital Transformation best practices and strategies, download our exclusive Case Study resource for detailed insights.  

• IT Infrastructure and Integration -A robust IT infrastructure that supports the integration of new digital tools and technologies is essential. Legacy systems may need to be updated or replaced to ensure compatibility with modern digital solutions.  

• Data Analytics -Data is of primary importance in the digital transformation journey. The ability to collect, analyze, and derive insights from data allows organizations to make informed decisions, personalize customer experiences, and identify growth opportunities.  

• Change Management– Successful Digital transformation often requires a significant cultural shift within an organization. Change management strategies, templates and methodologies help employees adapt to new working conditions and embrace necessary technologies.  

For insights on Change Management Approaches, please download our Change Management Strategy resource for improved implementation.  

• Scalability and Flexibility – Digital transformation should be scalable to accommodate growth and adaptable to newer technologies. Scalable solutions ensure that the organization can grow without significant operational disruptions.  

ROLE OF AI IN DIGITAL TRANSFORMATION   

The role of Artificial Intelligence, especially Generative AI (Artificial Intelligence) is significant in the digital transformation process. A clear understanding of specific business requirements and goals is a prerequisite to derive maximum benefits from these technologies.  

With the influx of new technology trends, it is easy to get sidetracked. We must focus on the potential value derived from these technologies to meet specific organizational requirements.  

To leverage Generative AI capabilities, organizations require essential components for digital transformation. They need a well-defined strategy, expertise, and a responsive and scalable operating model. Generative AI also requires constant re-evaluation of roadmaps and prioritized solutions for updated models to support business objectives.  

HOW TO START YOUR DIGITAL TRANSFORMATION JOURNEY   

To embark on a digital transformation journey, here are a few factors to keep in mind-   

• Clearly Defined Goals – It is necessary to clearly define your digital transformation goals and objectives and establish what you have set out to achieve in your organization. This vision will guide your efforts and provide a sense of direction.  

• Assess Your Current Tech -A thorough evaluation of your current technology stack, processes, and culture are crucial steps in the digital transformation journey. Identify areas of improvement and opportunities for digital integration within your organization.  

• Build A Collaborative Team- Digital transformation requires collaboration across all departments within the organization. A dedicated team with representatives from IT, marketing, operations, and other specific domains are essential for the overall digital success of the organization.  

• Invest in Technology -Choosing the right digital tools and technologies that align with your goals is crucial. Organizations must ensure they are scalable and adaptable to their future needs.  

• Measure and Update -Organizations must establish key performance indicators (KPIs) to track progress. Constantly assess your digital transformation efforts and adjust your strategy as needed.  

DETERMINING THE EFFECTIVENESS OF DIGITAL TRANSFORMATION   

After undergoing the process of Digital Transformation, it is necessary to assess if the transformation is adding value to your organization.  

Here are three key performance indicators to determine its effectiveness:   

• Financial Benefits -Digital Transformation services address one or more operational domains that can help generate financial value for the organization.  

• Team Effectiveness -Digital transformations often take longer than expected due to a shortage of staff, outdated work methodologies, or a lack of critical capabilities such as efficient product management and user-experience design.  

• Change Initiatives – It is crucial to have performance metrics in place for measuring the progress of building new capabilities and ensuring the health of the transformation is consistent. Specific evaluation metrics can be whether the team members are collaborating as planned, whether people are dedicatedly following the plan, whether they are meeting goals, and whether team members are adjusting to new tools, technologies and services built within the organization. An effective change management initiative involves focusing on achieving an optimal outcome rather than striving to achieve a perfect result.  

Digital transformation is no longer a choice but a prerequisite for businesses that want to thrive in the digital age. By embracing this transformation, you can better meet customer expectations, gain a competitive advantage, and achieve operational excellence.  

Start by defining your vision, assessing your current state, and building a dedicated team. By incorporating the right strategy and commitment, your organization can reinvent itself for the digital future.  

Are you ready to embark on your digital transformation journey?  

At InovarTech, we believe in the 3i principle: Inspire – Ideate – Innovate. Listen to our story on how we can handhold you in your Digital Transformation journey till benefit realization.  

Book a meeting with us!  

For detailed insights on Inovar Tech’s Automation initiatives, best practices, and strategies, please refer to this informational YouTube Video on Revolutionizing Business Efficiency: Process Automation Case Study. 

References: 

1. Where and How to Target Your Digital Business Transformation

2. Gartner Information Technology Glossary.