With every progressive step of technological advancements, the priorities of CIOs are also changing. Process transformation and automation have gained much of leaders’ attention in recent times. Automation, the use of machines to perform work, most commonly refers to using the use of computer technologies to perform the tasks humans would otherwise do as part of their jobs. The use of computer-based process automation is widespread, with organizations deploying a broad range of software automation tools to help them reach the automation goals they set as part of their larger digital transformation objectives.
According to the December 2020 Global Intelligent Automation (intelligence AI) Study from Deloitte, *73% of organizations worldwide use automation technologies. That’s a significant increase from the *58% of organizations using such technologies in 2019. Gartner reported that organizations’ interest in a process of transformation is accelerating, demand for robotic process automation (RPA) software witnessing the growth of **19.5% from 2020.
But, RPA is not the only process automation technology that companies are leveraging to drive goals, efficiency, and digital transformation. The diversified business sector embraces certain other automation options such as business process automation (BPA) and digital process automation (DPA). Each of the three technologies offers benefits, and each has distinctions that separate it from the others.
What is robotic process automation (RPA)?
RPA technology mimics the way humans interact with software via a UI to perform high-volume, repetitive tasks. The technology creates software programs, or bots, that can log in to applications, enter data, calculate, and complete tasks, and copy data between applications or workflows as required. But RPA doesn’t inherently have intelligence or decision-making capabilities. Hence, the work best suited to RPA is rules-based. These are discrete tasks done the same way over and over, with no deviations that require human decision-making. According to Gartner, RPA represents a major portion of the automation market. Experts believe that the primary benefits of RPA are increased efficiency, lower costs, and reduced errors. RPA bots can perform tasks faster and with consistent accuracy and reliability. They can work round-the-clock without taking breaks.
Another reason for RPA’s growing popularity in the enterprise is its relative ease of use. RPA works with an organization’s existing infrastructure and applications. Also, because many vendors offer low-code/no-code RPA platforms that require little to no programming experience, business users can harness RPA, creating their own bots with minimal help from their IT departments. As such, business users are driving much of the RPA adoption.
What is digital process automation (DPA)?
DPA is a software technology used to automate a process and optimize the workflow within an automated process. A big focus of DPA is to improve employee and customer experiences by taking friction out of the workflow. The software is used to create efficiencies and enhance UX experience in various areas of the enterprise, from IT service requests to onboarding new employees and client intake.
Organizations use DPA to automate a process from its beginning to its end. Typically, DPA is used for the longer and more complex processes than the tasks that can be effectively handled by RPA. These processes can contain multitudes of decisions that, if using RPA, would create bots that are too long and too difficult to maintain.
As per a ***Forrester schema, DPA is divided into two types: DPA-deep, and DPA-wide, which is closely related to RPA:
- DPA-deep is automation that transforms and improves a business process and, because of the complexity, requires skilled technologists to implement and focus on continuous
- business users and can be managed by the business and delivered using low-code platforms and Agile methods.
What is business process automation (BPA)?
BPA automates workflows within an organization; as one step in the business process is completed, the BPA software then automatically triggers the next step. BPA software is used to automate complex, multistep business processes that are usually unique to an organization and are part of the organization’s core business functions.
Size of the business process automation system (BPA) market worldwide from 2016 to 2021
BPA’s holistic approach stems from the technology’s capability to work across the multiple enterprise applications and systems required to complete a typical business process. Organizations often first analyze and improve a business process with a BPA approach before automating it, which is different from the mimic-as-is tactic typically used in RPA.
Reworked, optimized processes using BPA remove human hands from the workflow; with human workers no longer involved in the automated process, they’re not introducing individual workarounds or unauthorized changes to the workflow. Consequently, enterprises use BPA in their digital transformation efforts for the accuracy, efficiency, and reliability it brings to each automated process.
Experts Opinion on – RPA Vs BPA Vs DPA
Some experts use BPA as an umbrella term for a wide range of process automation technologies but there are varied opinions on that concern as well.
According to Gina Schaefer, intelligent automation lead at Deloitte Consulting LLP said- “DPA, BPA, and RPA — are practically interchangeable.”
She further added – “Digital, business process and robotic process automation are essentially the same. When applied appropriately, these refer to comprehensive end-to-end process automation. Specifically, these terms refer to the use of scripted automation software to mimic human actions in the execution of rules-based ‘swivel chair’ type tasks, typically where an individual accesses and processes data from multiple applications.”
InovarTech is ready to improve your automation experience. With our smart forms and streamlined workflows, you will be ready to tackle process technologies and know-how to adapt them to your institution. Reach out to us today to get started. You can take comfort in the fact that we know process automation and how to implement them effectively. Let us deliver high-volume processes to your doorstep.
In 2020, low code speaks about a movement within technology because, in future, 50%*** of all new business applications will be created with this visual coding tool. If you are not familiar with the term low-code platform for app development, then get ready because you are about to start hearing it everywhere. Global businesses are now creating add-on pressure on developers in demand for multichannel applications to gain competitive advantage. In that scenario, low-code development platforms are accelerating the delivery of business applications with high productivity and offering better customer experience.
The worldwide low-code development platform market generated $10.3 billion revenue in 2019 and is expected to witness a CARG of 31.1% during the forecast period of 2020-2030**. Most of the tech companies consider low-code application platforms because it requires minimal coding and enables faster delivery with the help of pre-packages templates, graphic design techniques, and drag-n-drop tools. Below, three key factors work as driving force in this platform:
- Increasing demand for business digitization
- Less dependency on the information technology
- Stringent government norms on technology adoption
According to the Salesforce.com survey report, over 76%* of IT professionals were profoundly interested in low-code app development, which may scale up to 81% in 2021. More than half of the business is now happening using the low-code programming because developers consider this process viable for the development of the mission-critical application and high-level programming language.
The rapid digital transformation has created a significant impact on major industries like Retail, BFSI, FMGC, E-Commerce, Media, and others. Undergoing process of digitization is a multi-faced journey, and not a single tool or approach will make the transformation to reality. But the bespoke platform can play a central role in the mixed method of digital transformation by reducing the load on IT and accelerating development time than traditional development process. This low-code solution empowers users to build solutions to meet their exact requirements that increase organization agility. This rapid transformation can evaluate the company brand position in this competitive market with a better customer experience.
The ongoing outbreak of COVID-19 is working as an additional fuel on the growth of low-coding platforms. This global pandemic pummels the economy, shredding profits and millions of jobs, now organizations are looking for a new platform to change. In that scenario, low-code automation is helping organizations adapt to massive disruption by quickly combining human and digital labor in the same workflow. COVID-19 has resulted in some of the complex problems mentioned below, for which low-code offers an excellent solution.
- Rapid business transformation in Retail and Healthcare
- Immediate need for applications
- A drastic shift in business strategy models
- Technical debt, and unavailability of talents become burden for companies
This pandemic has forced many small retailers and healthcare organizations to adopt or leverage their online marketing just for survival. Education, Pharma, and other small businesses are now depending on low-code solutions for an immediate need for new software applications. Self-reporting apps on disease symptoms, apps for online classes, government apps for the temporary service are now of outrageous demand. AD&D services in the insurance sector, airlines, retail, and healthcare are in the first row of low-code app demand. Moreover, cost of maintenance and update is quite low in this platform that can reduce company technical debt.
As per the Gartner report, Salesforce, Microsoft, Mendix are the topmost service leaders in fastest-growing low-code environment who have configured the cloud-native deployment options to minimize the operational risk and align organizational needs.
At Inovar, we are fully aware of the benefits of the low-code development platform and have aided one of the biggest healthcare centers in the US. We have helped them to migrate from their existing manual process to a low code solution to help patients amid this global pandemic. It was a comprehensive solution which included, dashboards, online forms where patients can ask any query or find details regarding doctor consultation quickly.
The old way of doing things might not die out completely, but people may be more reliable on low-code platforms as low-code programmers are going to lead the development environment. In a nutshell, in the era of rapid transformation, maybe companies won’t get much time to follow the lengthy development process or reinvent new wheels that can make apps redundant before they are even released. It will be the best time to believe in empowering IT developers and supporting them in creating a whole new ecosystem of application development.
Hence, do not allow yourself to be on the wrong side of history and empower your business with the right trend of the market.
* LOW CODE DEVELOPMENT PLATFORM MARKET – GROWTH, TRENDS, FORECASTS (2020-2025), Mordor intelligence, Retrieved from: https://www.mordorintelligence.com/industry-reports/low-code-development-platform-market
** Low-Code Development Platform Market Research Report: By Offering (Solution, Service), Deployment Type (Cloud, On-Premises), Enterprise (Large Enterprises, SME), Vertical (IT, BFSI, Retail, Healthcare, Government, Manufacturing, Media and Entertainment, Education, Energy and Utilities) – Global Industry Analysis and Growth Forecast to 2030, PRESCIENT& STRATEGIC INTELLIGENCE Retrieved from: https://www.psmarketresearch.com/market-analysis/low-code-development-platform-market
*** Miller. T, How Low-Code Technology Accelerates Digital Transformation Retrieved from: https://www.bpmleader.com/2018/05/07/how-low-code-technology-accelerates-digital-transformation/